Reviewed by MOBAPAY Editorial Team Every detail you share with MOBAPAY is handled with care and full accountability.
Transparency is a core principle at MOBAPAY. We want every Filipino user to clearly understand what personal data we collect, the reasons behind each data point, and the protections we apply to keep it safe. Please take the time to read this policy so you are fully aware of your rights and how you can manage your own information.
What Data Does MOBAPAY Collect?
When you are active on the MOBAPAY platform, we gather different kinds of data—some through automated systems, and some that you share with us directly. Below is a detailed breakdown of what these are.
Your full name, mobile number (in +63 format), date of birth, email address when available, a securely hashed password, and identity verification documents.
Your device model, operating system, browser version, IP address, and the timestamp of each session.
Mobile wallet or bank account identifiers, transaction amount in Philippine pesos (₱), the date and time of each transaction, and your withdrawal history.
Which pages you visit, how long you spend on each page, your sports betting and casino game history, and how you click through different parts of the site.
How MOBAPAY Uses Your Information
All of the data MOBAPAY collects is used for specific, lawful purposes only. We never gather information unnecessarily, and we never use it beyond what is stated in this policy. These purposes include making the platform run smoothly, processing deposits and withdrawals, verifying your identity, keeping your account secure, and supporting responsible gaming. In line with our 21+ policy, we may also use relevant details to encourage safer play and maintain a secure environment for all adult users.
The personal details you provide let us create and verify your MOBAPAY account, keep your login secure, reset your password when you need to, and confirm your identity at important steps.
We rely on your payment information to process every deposit, withdrawal, and bonus accurately, and to keep a clear record of each transaction on your account.
When you run into an issue, our support team may review your account and transaction history so they can give you the right fix quickly.
- Performing risk checks to detect and prevent fraud and money laundering.
- Improving how the platform works and how you experience it.
- Sending promos and bonus offers that are relevant to you, but only with your consent.
- Meeting legal requirements and responding to requests from regulators.
Cookies and Other Tracking Tools
To give you a better browsing experience and keep the platform working the way it should, MOBAPAY uses cookies and similar tracking tools.
- Essential Cookies: Some cookies are strictly necessary to keep you signed in and protect your session from unauthorized access.
- Functional Cookies: These remember your preferences, such as language and display settings, so every visit feels more personal.
- Analytics Cookies: These collect platform usage statistics in a completely anonymous way, helping us understand which areas need improvement.
You have the freedom to manage or turn off cookies through your browser settings, but please note that disabling some essential cookies may stop certain platform features from working.
When We Share Your Information
Let us be clear: MOBAPAY does not sell your personal data for any commercial purpose. In limited cases, though, sharing may be necessary, and here are those situations:
- Payment Processors: To confirm and validate GCash, Maya, online banking, and other transaction methods, we may share the necessary details with the payment provider involved.
- When we work with tech vendors, For hosting and server security, we may share limited data with hosting providers under a formal contractual agreement.
- We also share data when we’re legally required to do so. We may disclose your information if a court or government body issues a lawful order.
- For fraud prevention, we may share details with our security partners. We work with security partners to detect and prevent fraud.
Before sharing anything, every third party must sign a data privacy agreement.
How Long We Keep Your Data & How We Keep It Safe
MOBAPAY uses industry-standard safeguards to protect your data. We use SSL encryption for everything you send us, and your information stays encrypted while stored on our servers.
- We hold onto your account details for as long as your account is active.
- If you close your account, we may still keep certain data for as long as the law requires.
- We keep transaction records for the time period set by financial regulations.
- Once we no longer need data, we delete it securely after the retention period ends.
Your Rights Over Your Data
As a MOBAPAY user, here are the rights you have over your personal data:
You can ask to see the personal data we hold about you.
You can request corrections if any of your information is wrong or incomplete.
You can ask us to erase your data in certain situations.
You can limit how we use your data for specific purposes.
Updates to This Policy
MOBAPAY may update this Privacy Policy at any time, whether in full or in part. We’ll let you know about significant changes.
If you keep using the platform after a revised policy takes effect, that counts as accepting the updated terms. We recommend checking this page regularly.
To check the most recent update, simply look at the 'Last Updated' date shown near the top of this policy.
Got Questions or Concerns? We're Here to Assist
Reach out to us if you have any questions, complaints, or requests to access or correct your information under this Privacy Policy:
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Email Support
[email protected] -
FAQ Section
Visit Our FAQ Page -
Turnaround Time
Usually within 24 to 72 business hours